Technical Support (Non-Statistical)

(If you have a question on how to best use our software, please proceed to information on Statistical Support or Consulting Services provided below.) Having problems with software installation, activation, or program usage? Stat-Ease offers free technical support to its annual network license users and those with current Annual Support & Maintenance (ASM) agreements. Contact us by phone or e-mail and include the name of your organization, along with the serial number of the Design-Expert software license you are using (found under Help, About).

Phone: 612.378.9449
E-mail: support@statease.com

Business hours: 8:00-4:30 Central Time

For the current versions of Design-Expert® or Design-Ease® software (defined in the table below), Stat-Ease offers version upgrades, software updates, and free technical (program) support to annual licensees, as well as individual users who are current on their Annual Support and Maintenance (ASM) contracts. If reinstallation is required, we will provide for some versions a download link and/or a CD of the software (shipping charges may apply). Other support is provided as noted below.

Updates are only maintained for the current version.

Version Updates Replacement Technical Support Statistical Support
Current Version (12) Yes Download/CD ($15 charge for replacement CD) Yes Yes (limited*)
Previous Version (11) No*** Download/CD ($15 charge for replacement CD) Yes Yes (limited*)
Prior Version (10) No*** Download Only No** No
Earlier Versions (9) No*** No No No

* The initial review of a project may come free at our discretion. Beyond that, statistical consulting can be purchased.

** Technical support is provided for earlier versions for some reasonable period if you have purchased an upgrade to your license but it is has not been fully deployed yet, for example, pending testing or validation.

*** For a prior version, click here to find the final maintenance update, user guide, and read me file.


Statistical Support

Before going any further please avail yourself of the educational resources laid out in one of these sites—whichever fits your situation best:

Furthermore, consider investing in DOE training provided by Stat-Ease—see what’s available here.

If you still have questions and reside outside of the USA, please click here and contact a Stat-Ease software distributor in your region of the world. Stat-Ease itself offers a limited amount of free statistical support to its network users and those with current Annual Support & Maintenance (ASM) agreements, particularly when the question relates specifically to our software, for example where to find a certain design of experiment or how to apply a distinct statistical tool. However, if you need general advice on designing your unique experiment, please get a quote for our Consulting Services—see below.

To see if your question qualifies for free support, go to the StatHelp portal.


Consulting Services

Do you need statistical support, or have a project that requires design of experiments (DOE) but don't know where to begin? Whether you want to solve a specific quality problem, create the perfect product, improve your process, find a cheaper but equally good solution, or validate your process and procedures, Stat-Ease can help. For fast help, Stat-Ease offers e-mail/phone and on-site consulting services. Most problems are solved for less than $2750. If you don't have the time or resources to learn DOE yourself, contact us for quick and cost-effective help solving your problem.

Step 1—Email stathelp@statease.com with a summary of the problem so that we can determine whether or not DOE can help you.

Step 2—Issue a purchase order, typically for up to $2750, for consulting services. There are no upfront charges.

Step 3—Start the consulting process. We bill only for time used, when it is used.

E-mail us your problem and contact information to get started. Or, call us now at 612.378.9449.

Click here for more information.

Stat-Ease offers free webinars on a variety of subjects several times during the year. You can register for any upcoming webinars at http://www.statease.com/training/webinar.html. Also on that page are listings of past webinars with recordings that you can view at your leisure.


Newsletters, FAQs and DOE Resources

Use the search bar above for answers to your specific questions. You will find a wealth of information in Mark Anderson's bi-monthly e-mail newsletter, the DOE FAQ Alert. Sign up to receive the latest FAQ's, alerts to timely articles, free software updates, and interesting tidbits.

Stat-Ease offers a large collection of case studies and articles on DOE. Look for applications in your industry.


Training

Stat-Ease offers workshops for beginning through advanced experimenters. For a schedule of upcoming classes and prices, click here. We offer both public and private on-site training.

For those of you who don't have the time or money to attend a live workshop, we offer a variety of eLearning courses through the Stat-Ease Academy. Learn basic statistics and the fundamentals of DOE at your convenience. No traveling necessary! All courses are now available free of charge.

For public courses, we offer multiple student, multiple class, and academic discounts. If you have questions about any of our training options, please e-mail workshops@statease.com, or call 612.378.9449.