Support inquiries require a valid annual support and maintenance agreement. This agreement is included with annual network licenses.
Please provide the software serial number (formatted as XXXX-XXXX-XXXX-XXXX) which can be found by clicking on the Help Menu and selecting About.
Please also supply the name and address of the organization where the software is being used.
Serial numbers with an active annual service and maintenance (ASM) agreement receive limited support.
If you think you have spotted a bug, or have questions about installing, activating, or licensing the software, contact firstname.lastname@example.org.