I Need Immediate Help

Do you need statistical or technical support, or have a project that requires design of experiments (DOE) but don't know where to begin? Whether you want to solve a specific quality problem, create the perfect product, improve your process, find a cheaper but equally good solution, or validate your process and procedures, Stat-Ease can help.


Technical (Non-Statistical) Support

(If you have a question on how to best use our software, please proceed to information on Statistical Support or Consulting Services provided below.) Having problems with software installation, activation, or program usage? Stat-Ease offers free technical support to all of its software users. Contact us by phone or e-mail and include the name of your organization, along with the serial number of the Design-Expert software license you are using (found under Help, About).

Phone: 612.378.9449
E-mail: support@statease.com

Business hours: 8:00-4:30 Central Time


Statistical Support

Before going any further please avail yourself of the educational resources laid out in one of these sites—whichever fits your situation best:

Furthermore, consider investing in DOE training provided by Stat-Ease—see what’s available here.

If you still have questions and reside outside of the USA, please click here and contact a Stat-Ease software distributor in your region of the world. Stat-Ease itself offers a limited amount of free statistical support to its users, particularly when the question relates specifically to our software, for example where to find a certain design of experiment or how to apply a distinct statistical tool. However, if you need general advice on designing your unique experiment, please get a quote for our Consulting Services—see below.

Those of you who cannot get funding for paid consulting can post your question to the LinkedIn Design of Experiment (DOE) Group, where a wide variety of DOE experts, including our statistical staff, freely provide advice. Otherwise, to see if your question qualifies for free support, click this StatHelp portal.


Consulting Services

Patrick Whitcomb Mark Anderson Shari Kraber Martin Bezener

Consultants from left to right are: Top Row—Pat Whitcomb, Mark Anderson, Shari Kraber, and Martin Bezener

Do you need statistical support, or have a project that requires design of experiments (DOE) but don't know where to begin? Whether you want to solve a specific quality problem, create the perfect product, improve your process, find a cheaper but equally good solution, or validate your process and procedures, Stat-Ease can help. For fast help, Stat-Ease offers e-mail/phone and on-site consulting services. Most problems are solved for less than $2750. If you don't have the time or resources to learn DOE yourself, contact us for quick and cost-effective help solving your problem.

Step 1—Call 612.378.9449 or e-mail stathelp@statease.com to discuss the problem so that we can determine whether or not DOE can help you.

Step 2—Issue a purchase order, typically for up to $2750, for consulting services. There are no upfront charges.

Step 3—Start the consulting process. We bill only for time used, when it is used.

E-mail us your problem and contact information to get started. Or, call us now at 612.378.9449.

Click here for more information.


Webinars

Stat-Ease offers free webinars several times a year. Go to http://www.statease.com/webinar.html to see all of the webinars we have presented. Some of them are recorded for your convenience. We recommend "How to Get Started with DOE" if you are just beginning to use this powerful statistical tool. 


Support Services for Software—Current and Prior Releases

For the current versions of Design-Expert® or Design-Ease® software (defined in the table below), Stat-Ease offers version upgrades, software updates, free technical (program) support, and a limited amount of free statistical support to annual licensees, as well as individual users who are current on their Annual Support and Maintenance (AS&M) contract. If reinstallation is required, we will provide for some versions a download link and/or a CD of the software (shipping charges may apply). Other support is provided as noted below.

Updates are only maintained for the current version.

Stat-Ease Business Hours
8 am-4:30 pm CT Monday–Friday

Phone: 612.378.9449
Fax: 612.378.2152
E-mail: support@statease.com

 Version

Updates

Replacement

Technical Support

Stat Support

 Current version (10)

Yes

Download/Disk
($10 charge for replacement disk)

Yes

Yes (limited*)

 Previous version (9)

No***

Download/Disk
($10 charge for replacement disk)

Yes

Yes (limited*)

 Prior versions (8)

No***

Download only

No**

No

 Earlier versions (7, 6, etc.)

No***

No

No

No

* The initial review of a project may come free at our discretion. Beyond that, statistical consulting can be purchased.

** Technical support is provided for earlier versions for some reasonable period if you have purchased an upgrade to your license but it is has not been fully deployed yet, for example, pending testing or validation.

*** For a prior version, click here to find the final maintenance update, user guide, and read me file.


Newsletters, FAQs and DOE Resources

Use the search bar above for answers to your specific questions. You will find a wealth of information in Mark Anderson's bi-monthly e-mail newsletter, the DOE FAQ Alert. Sign up to receive the latest FAQ's, alerts to timely articles, free software updates, and interesting tidbits.

Check out our printed newsletter, the Stat-Teaser. In it you will find fun experiments, DOE articles, software and workshop news, and much more. To sign up for the printed edition, e-mail info@statease.com with your full name and address. Be sure and note that you are signing up for the Stat-Teaser. (North America only—all others should sign up for the "DOE FAQ Alert" to be notified when the latest Stat-Teaser is available for download.)

Stat-Ease offers a large collection of case studies and articles on DOE. Look for applications in your industry.


Training

 

The quickest and easiest way to learn design of experiments is to attend a 2-day workshop. The class most suited to beginners is "Experiment Design Made Easy." This computer-intensive workshop covers the practical aspects of DOE. You will learn all about simple, but powerful two-level factorial designs.

Stat-Ease offers workshops for beginning through advanced experimenters. For a schedule of upcoming classes and prices, click here. We offer both public and private on-site training. To register for a public workshop, go to our Workshop Registration page. For more information on training, visit our web site, e-mail the Workshop Coordinator, or call 612.746.2038.

For those of you who don't have the time or money to attend a live workshop, we offer a variety of online classes through the Stat-Ease Academy. The Stat-Ease Academy offers e-learning content on a variety of topics. Learn basic statistics and the fundamentals of DOE at your convenience. No traveling necessary! Some courses will be available free of charge, while others can be purchased for a small fee. Click here to learn more and sign up for a workshop today here.

We offer multiple student, multiple class, and academic discounts. Contact the Workshop Coordinator for details.